Atención de Reclamos

CONCEPTO	2004	2005	2006	2007	2008	Ene 09	Feb-09	Mar-09	Abr-09	May-09	Jun 09	Jul 09	Acum Jul 09
Tiempo prom. Atenc.(dias)*	7	9	11	12	15	16	14	16	17	17	16	16	16
Reclamos totales	2,579	3,291	3,417	3,117	4,183	443	342	335	373	232	286	464	2,475
Reclamos Fundados	1,286	1,403	1,190	940	931	102	67	101	75	51	70	119	585
Total Clientes	218,349	226,206	235,123	247,394	259,734	261,893	263,022	264,328	265,070	268,011	268,936	269,606	269,606
Reclam.fund./Tot.Clientes %	0.59%	0.62%	0.51%	0.38%	0.36%	0.04%	0.03%	0.04%	0.03%	0.02%	0.03%	0.04%	0.22%