| |
Atención de Reclamos
|
CONCEPTO |
2005 |
2006 |
2007 |
2008 |
2009 |
Ene 10 |
Feb-10 |
Mar-10 |
Acum Mar 10 |
|
| Tiempo prom. Atenc.(dias)* |
9 |
11 |
12 |
15 |
16 |
16 |
16 |
16 |
16 |
| Reclamos totales |
3,291 |
3,417 |
3,117 |
4,183 |
5,777 |
459 |
598 |
687 |
1,744 |
| Reclamos Fundados |
1,403 |
1,190 |
940 |
931 |
1,423 |
144 |
154 |
156 |
454 |
| Total Clientes |
226,206 |
235,123 |
247,394 |
259,734 |
278,789 |
281,975 |
283,268 |
284,701 |
284,701 |
| Reclam.fund./Tot.Clients % |
0.62% |
0.51% |
0.38% |
0.36% |
0.51% |
0.05% |
0.05% |
0.05% |
0.16% |
|
|
|
