| |
Atención de Reclamos
|
CONCEPTO |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
|
| Tiempo prom. Atenc.(dias)* |
9 |
11 |
12 |
15 |
16 |
13 |
| Reclamos totales |
3,291 |
3,417 |
3,117 |
4,183 |
5,777 |
8,957 |
| Reclamos Fundados |
1,403 |
1,190 |
940 |
931 |
1,423 |
2,441 |
| Total Clientes |
226,206 |
235,123 |
247,394 |
259,734 |
278,789 |
319,890 |
| Reclam.fund./Tot.Clientes % |
0.62% |
0.51% |
0.38% |
0.36% |
0.51% |
0.76% |
|
|
|
