| |
Atención de Reclamos 2008/11
|
CONCEPTO |
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
Acum. noviembre 2008 |
Acum. noviembre 2007 |
Variación 2008/2007 |
|
I Trim. 2008 |
II Trim. 2008 |
III Trim. 2008 |
Oct-08 |
Nov-08 |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| Reclamos Fundados |
1,737 |
1,341 |
891 |
1,812 |
1,111 |
279 |
283 |
296 |
103 |
111 |
1,072 |
1,043 |
2.8% |
| Reclamos Totales |
2,599 |
3,952 |
4,430 |
5,883 |
3,000 |
653 |
782 |
739 |
240 |
327 |
2,741 |
2,837 |
-3.4% |
| Indicador Reclamos |
67% |
34% |
20% |
31% |
37% |
43% |
36% |
40% |
43% |
34% |
39% |
37% |
6% |
|
|
